Monday, July 18, 2005

N0CRD Blogger site

N0CRD Blogger siteExecutive Branding:


This article "Sailing the Seven Cs" seems to be consistant with what most religions and historical recordings try to teach us...
In life no matter if you are raising a family, Leading a group or simply wanting to live by example...

This article is published on the "Marc Cenedella" web site.
Marc seems to be always on the mark when it comes to human relations and leading by example.
I am sure he has a tremdous following as he demonstrates these very traits.
So I wanted to share this with all.

Sailing the Seven Cs
by William Arruda

It's clear that in today's competitive environment, executives need to build and express their personal brands to stand out from their peers and achieve their goals. "Yes, I know", you say, but readers take note: the benefits of having a strong brand truly are tremendous. Strong brands command greater compensation; they thrive during economic downturns; they are in control of their careers; and they achieve a level of success and satisfaction few others can even imagine.

"OK", you say, "but what can I do about mine?" Well, in addition to being able to boast these enviable benefits, strong brands have something else in common. They all sail fearlessly along the Seven Cs of successful branding.

The First C: Competent

You aren't going to get very far if you're not qualified for the job. The basis of all brands is the rational attribute of competence. It may not be sexy. It may not be exciting. But it's essential. All strong brands possess the right combination of experience, education and proven results.

Competence is the foundation you need to get in the game. If you're looking for a new position, you aren't even going to be considered if you can't meet the minimum competency requirements. When you look at the world's strongest brands, like Tiger Woods, Richard Branson and Jack Welch, you can see that they are, at a minimum, competent.

What should you do? Build a plan to keep your skills current — and yourself competent.

The Second C: Clear

Strong brands are clear about who they are and who they're not. They don't waver. They don't waffle. They understand their unique promise of value and demonstrate it in everything they do. This promise sets them apart from their competitors.

Being clear about who you are and what you uniquely have to offer enables you to attract and build loyalty among those people who can support your rise to the top.

Volvo, for example, is clear about their commitment to safety and security. They're not about speedy sports cars, or about small economy cars, or about luxury cars. They build cars for families — cars that are safe. And they clearly focus their communication activities on this differentiation.

Lesson? Be clear about what distinguishes you from your peers.

The Third C: Consistent

In addition to being clear about who they are, strong brands are also consistent. They're always who they say they are.

Volvo is always about safety. They don't change their focus from model to model. When new cars roll off the assembly line each year, they are at least as safe as they were the previous year.

Madonna is consistent about change. She's the chameleon brand of entertainment, reinventing herself with each CD that she produces. She didn't change for her first five CDs and then stay the same for the next two. She consistently changes. And the one thing we can be sure of with regard to her upcoming CD is that it will be nothing like any of the others she has done before. Madonna's ability to change consistently throughout her career separates her from other entertainers, thereby strengthening her brand.

To have a strong brand, consistently demonstrate your unique promise of value.

The Fourth C: Constant

It is not enough to be clear and consistent if you're not always in your target audience's purview. Strong brands are constant and they're always available and visible.

For Coca-Cola, the world is the target market. That's why you can't make it through a day without being exposed to that familiar script logo. Vending machines, people carrying a can as they walk down the street, restaurant menus, product placement in TV shows and movies, billboards and print and TV advertisements all scream ‘the real thing.'

You would need a budget the size of Coke's to remain top-of-mind to everyone in the world. So just remaining visible to those people who need to know about you will make you successful.

In short, be constantly visible to those who can help you reach your goals.

The Fifth C: Current

A strong personal brand is based in the present with room to evolve for the future. Your core, authentic brand elements don't change; but your brand needs to grow to remain relevant to your market.

Starbucks has been steadily adding to and evolving its brand throughout the years. Consistent with its core brand promise of a place to build community, Starbucks has installed wireless networks in their stores to remain ahead of the curve and give their customers yet another reason to hang out and be a part of the community. Martha Stewart evolved from writing cookbooks to entertaining to being the overall Domestic Diva. And then... well, let's just leave it at that.

Your brand should strive to remain relevant. Don't let it be stuck in the past!

The Sixth C: Compelling

A strong personal brand is appropriate for — and relevant to — the ideal target audience. You must ensure that what differentiates you from your peers is interesting to your target audience. Get ready to wow them with your unique offering! This requires that you really know your target audience. You need to understand their pains, their challenges and their dreams.

It may sound like a lot, because it is! Ensure that what you do and how you do it is irresistible.

The Seventh C: Connected.

Rarely do people achieve greatness alone. Instead, strong brands surround themselves with others for mutual benefit and growth.

Every week on The Apprentice, we saw Donald Trump with his trusted colleagues. If you look closely at other strong brands, you'll see that they understand the power of connections.

Your professional network extends your brand for you. It amplifies your message in the marketplace and avails you to opportunities that would otherwise be invisible to you.

To ensure that you see these opportunities, pro-actively make connections and nurture them.

In the end, all strong brands practice these Cs. Now's your turn to evaluate your own brand against these crucial elements. So? How does your brand do?

Thursday, June 23, 2005

GraceTime

GraceTimeHi Rick!

I believe the skewing effect or how reports and research are slanted can be labeled several ways..
Most intelligent people really do understand this.. and generally ignore the results both in business and politics. So why do we continue and who are we really trying to sell??

Example.. During the last or any national election, the poles.. depending on who was conducting or designing the poles research.. could control the result even before the poll was taken.. just by targeting a special section, location or demography..

Its just as you say..

The real test, however, of the "spin" or should we really call it "marketing" of ideas.. is in the actual results.. be it sales, votes or whatever..

I learned a long time ago while attending numerous trade shows and special events.. If you want to see or experience what the "herd" ( or the people ) really desire and what sells.. just observe their actions that day and see where the "real watering hole" is..

We all are attracted to similar things.. consistently.
If you see one major attraction or event occurring in the controlled space (like a trade show).. take note and learn..

Usually it will be based around something you desire..
on a personal basis..
OR something that yields a rewarding experience (this comes in many flavors)...
And it is either easily assessable or free..

As far as the reports you refer to.. It is true.. I know large companies that actually don't get a big % of emails answered other than auto response.. but you have to consider the shear daily volume... some just are overwhelmed..

IVRs and the like are convenient if I really know what I am doing.. but for the non technical..
Yes, there is a large population that are not the silicon valley early adopters..

So it is very smart for the IVRs or auto answer machines to have a quick, efficient way for the non techies to get to a "Real Person" Who really knows the
answers for that business!

Customer Service is all about something that yields a rewarding experience (this comes in many flavors)...
And it is either easily assessable or free..

Thanks for your comments..

Regards,
Dan Stark
----------------------------------------------

--- Rick Rappe wrote:

> Over the last week I've had three instances of
> seeing conflicting data from seemingly reliable
> sources. One was a report that 92% of company
> interactions come via the phone while another said
> 45% phone and 45% Internet (FAQs, web-chat or
> e-mail). One report said that callers to wireless
> phone companies prefer speaking to live agents
> versus self service technology while VocaLabs
> research repeatedly shows callers prefer good self
> service over dealing with agents. The third
> instance was one source reporting that 15% of
> companies do not respond to customer e-mails and
> another said the figure is as high as 70%. What's
> going on here?
>
> Some of the above was due to apples to oranges
> comparisons flavored by individuals trying to sell
> paticular technologies. But the fact is that good
> research and survey methodology requires
> considerably more thought and expertise than many
> realize. How and what you ask, who you ask and even
> who does the asking can make a substantial
> difference. Biased questions asked of a biased
> sample are issues that must be understood and
> controlled. As Peter is fond of mentioning, if you
> ask "Do you like milk?" the answers are different if
> the previous question was "Do you like cookies?"
>
> A call center manager might be proud of her 75%
> customer satisfaction rating making it hard to
> swallow that the average in all contact centers
> approaches 84%, or that "satisfied" in the mind of
> the consumer is often a neutral rating. Yet if we
> truly want to improve the service we provide our
> customers, we have to get past our own bias to
> review information objectively, and not simply
> accept what we'd like to think is correct just
> because it is comfortable.
>
> Rick
>
> Rick Rappe
> VP of Business Development
> Vocal Laboratories Inc.
>
>
>

Tuesday, November 09, 2004

If you want to post a picture to this blogger..

N0CRD Blogger site
site want to post a picture to this blogger..
Pitcures!

To upload your pictures to the N0CRD Weblog...

You will be required to download and install a "FREE" program that will make it very easy for you to upload and share pictures.

The program is called the "Hello" program
( by Picasa.. Offered through Google)

To Download "Hello" ( by Picasa) Click Here http://www.picasa.com/

Friday, November 05, 2004

GraceTime

GraceTime
"Angels transcend every religion, every philosophy, every creed. In fact angels have no religion as we know it...their existence precedes every religious system that has ever existed on earth."


St. Thomas Aquinas

Wednesday, March 31, 2004

Maybe we wont be here tommorrow!

TAKE HOLD OF EVERY MOMENT


A friend of mine opened his wife's underwear drawer and picked up a silk paper wrapped package:

"This, - he said - isn't any ordinary package."
He unwrapped the box and stared at both the silk paper and the box.

"She got this the first time we went to New York, 8 or 9 years ago. She has never put it on. Was saving it for a special occasion.

Well, I guess this is it. He got near the bed and placed the gift box next to the other clothings he was taking to the funeral house, his wife had just died. He turned to me and said:

"Never save something for a special occasion. Every day in your life is a special occasion".

I still think those words changed my life.

Now I read more and clean less.
I sit on the porch without worrying about anything.
I spend more time with my family, and less at work.

I understood that life should be a source of experience to be lived up to, not survived through. I no longer keep anything. I use crystal glasses every day. I'll wear new clothes to go to the supermarket, if i feel like it.

I don't save my special perfume for special occasions, I use it whenever I want to.

The words "Someday..." and "One Day..." are fading away from my dictionary. If it's worth seeing, listening or doing, I want to see, listen or do it now.

I don't know what my friend's wife would have done if she knew she wouldn't be there the next morning, this nobody can tell. I think she might have called her relatives and closest friends.

She might call old friends to make peace over past quarrels. I'd like to think she would go out for Chinese, her favourite food. It's these small things that I would regret not doing, if I knew my time had come.
I would regret it, because I would no longer see the friends I would meet, letters... letters that i wanted to write "One of this days".

I would regret and feel sad, because I didn't say to my brothers and sons, not times enough at least, how much I love them.

Now, I try not to delay, postpone or keep anything that could bring laughter and joy into our lives.
And, on each morning, I say to myself that this could be a special day.
Each day, each hour, each minute, is special.

If you're too busy to send this out to other people and you say to yourself that you will send it "One of these days", remember that "One day" is far away... or might never come...

Monday, December 01, 2003

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of course you will need the arrows at beginning and end...

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If you want to insert in the post you are writing.. an image... use the following syntac and simply sub in the imgage web address.. after finishing the text portion of your posting.. just click on post as usual.

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Build on your strengths.

Did you know that Babe Ruth was once a pitcher? At one
point he made the deliberate decision to stop pitching
so he could focus on batting. He took a lot of heat for
his decision because he was a GOOD pitcher. He stuck
with his decision though because he knew he had the
motivation to be a GREAT batter.

Often the difference between being good and being great
is making adjustments that allow you to spend more of your
time developing your greatest strengths.

Ever had an annual performance review where the first part
was about the wonderful things you did that year, but then
the focus quickly shifted to a discussion about shoring up
your weaknesses? It’s an all-too-common scenario. And it’s
probably a waste of time.

The “fix your weaknesses” school believes that with enough
discipline, determination and training, anyone can do anything.
Unfortunately, it confuses weaknesses and limitations. Weaknesses
reflect a lack of skill (how to do something) or knowledge (what
you know). Weaknesses can be overcome by education, training,
experience and practice. On the other hand, limitations reflect
a lack of motivation (what you do well naturally). These really
can’t be overcome, because new motivations can’t be acquired.
In fact, if a person has low motivation in a particular area,
spelling for example, there is very little likelihood that he
or she will ever be a great speller. The best they will be is
adequate. Who wants to be adequate?

It’s a much better idea to

If you want to move up from being good to being great, know
what your talents and motivations are, and build on them.
Why? Because you will develop what you do best and enjoy
most. These are your strengths, and they are yours for life.
You can build on them, and they won’t let you down. Think about
it: what would your life be like if you got paid to do what you
do best and truly enjoy? Awesome, isn’t it?